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The Modern Workplace:

Increase collaboration and productivity wherever you work

With 2020 forcing businesses into making monumental changes, our concept of what a workplace is has also changed dramatically. Working from a single location is no longer the norm. The shift to flexible work is here to stay and as a result, the talent landscape and location has fundamentally shifted.

To retain and attract talent in a new hybrid world, people and organizations need solutions that are secure, fluid, dynamic, and cloud-powered.

Customer Experience (CX):

Omni-Channel Customer Service

In the past customers prioritized price points and product features over speed and quality of service. Data shows that customer experience (CX) is set to overtake price as the key brand differentiator for customers choosing their favorite brands or service. So how can organizations continue to improve the customer experience they are delivering and pull ahead of the competition?

An omni-channel engagement strategy:

  • Gives your customers the power to choose how and when they want to respond, resulting in stronger brand loyalty and 91% year over year retention
  • Improves agent productivity by giving your people access to a single-pane-of-glass that keeps all their contact strategies in one easy to use location
  • Simplifies performance management, helping you monitor how well agents are connecting with customers, and collect useful data that can be helpful when training new staff
  • Improves strategic planning by making it easier to collect and analyze customer information for your business

Pyramid Consulting UCC and CX Solutions:

Microsoft Teams

Teams is a real-time cloud communication & collaboration platform for video conferencing, discussion, document sharing and editing designed to enhance company productivity.

Teams becomes a point of entry where members work with a range of Microsoft 365 tools in a group context, meaning Teams moves beyond just being a WSC application and converges multiple technology categories into a single platform. This functional intersection results in Teams becoming a multi-purpose activity hub for the entire enterprise regardless of physical or remote location.

Whether it is deployment, security, or governance of Microsoft Teams, Voice Calling and Meetings, or even custom app development, Pyramid Consulting would like to help.

Stay Organized and Connected with Teams

Chat

Share your opinion, and your personality. Send gifs, stickers, and emojis in a group chat or in one-to-one messages.

Collaborate

Easily find, share, and edit files in real time using familiar apps like Word, PowerPoint, and Excel in Teams.

Call

Make and receive calls with internal and external groups using Microsoft Teams Phone, Operator Connect, or Direct Routing.

Meet

Instantly go from group chat to video conference with the touch of a button. Teams of 2 or 10,000 can meet in one place, no matter how many places they're in.

Skype for Business is at its End of Life.

What will you do when Skype retires on July 31? Microsoft Teams is the logical replacement for Skype, offering all the communications tools you're used to PLUS chat with presence, real-time collaboration on documents, built-in version control, lightning fast file sharing and secure private workspaces with permissions.

Pyramid Consulting can help you choose, implement, and migrate to the best communications solutions for your enterprise. We are a certified Microsoft Gold Partner with decades of experience helping enterprises choose the right technology for their business.

Download our exclusive 2021 guide to hybrid communications, offering information around the modern workplace and how you can upgrade your technology to better suite your current work environment.

RingCentral

RingCentral is unified communication and collaboration software delivered as a service that combines video and team messaging, a business phone system, and a contact center.

As organizations of all sizes continue to move toward the cloud at lightning speed, there’s a very good business reason to consider deploying and integrating UCaaS (Unified Communication as a Service) and CCaaS (Contact Center as a Service) together: aligning your entire workforce around a single communications platform can provide ever-higher levels of customer service.

RingCentral offers superior cloud-based UCaaS and CCaaS solutions with sophisticated functionality, including:

  • Video and Team Messaging: Get more done before, during, and after meetings with video conferencing and team messaging.
  • Business Phone System: Team messaging, video conferencing, and a modern business phone in one simple app.
  • Contact Center: Support, engage, and inspire customers with an omni-channel cloud contact center.

RingCentral’s feature-rich UCaaS solution puts an entire suite of communication tools at your disposal, allowing your small business to communicate and collaborate on any device anywhere. Ring Central's CCaaS solutions streamline contact center processes for the purposes of improving omnichannel customer service. Integrating the two in a business environment that emphasizes customer satisfaction is a natural – even necessary – progression.

RingCentral makes setup an easy and painless process, customizing the phone system from your online account for you. As a RingCentral partner Pyramid Consulting's customers benefit from its customer volume-based discounts, executive level relationships and client management support.

Anywhere365 Contact Center for Microsoft Teams

Pyramid Consulting has partnered with Anywhere365 as a global GTM delivery and managed service partner.

The Anywhere365 Omni-Channel solution is the world’s first official Microsoft certified Cloud Contact Center for Microsoft Teams. It is:

  • natively integrated
  • has the ability to leverage the (voice) capabilities of Microsoft Teams
  • route calls directly to Teams powered agents with all features, such as call recording, real-time translation, IVR, Supervisor, Reporting, Wallboards and many more

The Microsoft Teams Contact Center solution allows omni-channel customer communication through a single pane of glass, whether customer support staff are in the office space or at home.

Anywhere365 is also the world's first certified direct routing Connected Contact Center for Microsoft Teams, and helps enterprises reduce overhead costs, increase workforce efficiency, and gain insight into the customer lifecycle:

Leverage the voice capabilities of Microsoft Teams so that contact center agents and knowledge workers can make and receive calls within the platform.

Pyramid Consulting and Anywhere365 can help you increase your Teams productivity and enhance customer engagement while leveraging existing investments in the Microsoft stack.

Ready to talk about UCC or CX?

Connect with me.

Nick Saunders

Practice Director, Network | IoT | UCC | CX

LinkedIn

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