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Focus on your core competencies while Pyramid manages your IT

Is managing and staffing an entire IT org at max efficiency and excellence one of your core competencies?

Why should it be? You've got business to take care of - the kind your company was designed for. In a tight labor market, where IT talent is difficult to attract and retain, making IT a core competency can be a challenge - or worse: it can distract from your true competitive advantages.

With Pyramid Solutions' managed services, you can focus on your core competencies while we provide you ours - staffing and optimizing your IT organization.

Meeting Your Goals

Pyramid works with enterprise and corporate clients every day, providing the expertise and best practices that their business demands from IT. Our value comes from how we tailor these support services to suit each unique client. We use standardized and proven service delivery frameworks designed to reach your desired outcomes.

Whether you need us to "fill the gaps," manage a specific function, or take over your entire IT org, Pyramid Solutions has the tools, talent, and experience to get the job done.

Staff Augmentation

If you feel comfortable with your IT operations but are in need of short- or long-term IT skills like cybersecurity, we can fill those critical gaps.

    • Fill key IT roles
    • Provide critical IT skills
    • Drive improvements and efficiences

Intermediate Services Models

Looking for a trusted partner to be responsible for a skilled function like Disaster Recovery? Engage Pyramid to provide support with defined deliverables.

    • Manage a specific function
    • Assign dedicated IT resources
    • Accomplish key deliverables

Fully Managed Service

The peak value we can provide is transforming clients to a fully managed IT service, which enables you to focus on refining competitive advantages.

    • Proven tools and processes
    • SLA-driven quality and execution
    • IT best practices as business enablers
    • Year-over-Year cost efficiencies

Data Center Services:

Cloud & Hosting Management and Backup/Restore Data Protection DR Support

The data center is the heartbeat of your IT operation. It supports your compute power, data storage, and network devices while keeping your high-value data available and secure. Successful businesses can only thrive when they have scalable and reliable data center services and the capability to leverage the benefits of the latest technological advancements, like cloud computing.

Pyramid Solutions' Data Center Services bring these advantages to our clients with support for hybrid on-premises, off-premises, and cloud hosting environments. Our strategic partnerships with Microsoft and Amazon enable clients to realize the benefits of secure cloud hosting while optimizing application workloads on the world's most efficient platforms. Always top-of-mind, data protection and disaster recovery support guies all of our hosting services.

We'll meet you where you're at, with the ability to take full responsibility for your data center, or to help advise and fill in the gaps for specific areas or skills.

End-User Services

Maximizing the productivity and overall satisfaction of your employees-the end users of IT- is key to fueling business growth and success. In many ways, your workforce productivity reflects your IT competency.

Pyramid Solutions' End-User Services are designed to balance maximum productivity with cost-efficiency. Our range of services for end-users include multi-channel, multi-level service desk, and field support, and they're all driven by metrics and service-level-based accountability.

Engage Pyramid to fill a particular need, transform your IT model, or provide comprehensive end-user support so you can focus on your core competencies. We'll tailor our services to best fit your needs.

Security Services

It is not a question of "if, but WHEN a security or compliance incident will impact your organization. How well positioned are you to proactively mitigate the threat or respond quickly to contain and remediate the event?

Pyramid Solutions' Security Services can help you characterize your IT security posture and build the proactive and reactive capabilities that will safeguard your business. These services span helping clients develop and maintain security policies and procedures, including regulatory-related compliance, to running and managing security operations in conjunction with trusted partners like Cybraics and Clear Skies.

Additional Resources

Download Assessment Program Overview

Download Assessment Program Overview

Download Licensing one-pager

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