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Insurance companies undergoing or planning to undergo core system modernization need to consider Quality Assurance (QA) and testing as primary elements for success. Software Testing and Quality Assurance in insurance play a crucial role in achieving the desired results without exceeding the predefined time frame and budget. Effective QA strategy and solution implementation ensure your insurance apps meet the quality standards as well as become an effective tool for your customers to purchase insurance policies, manage policies, track claims, and more.

Let's explore how quality assurance and testing plays a pivotal role in accelerating digital transformation and achieving the overall success of insurance businesses.

Improved application quality and reduced defect slippage

Comprehensive test coverage and app-specific testing are the keys to achieving improved quality, reduced defect slippages, lessened cycle time and optimized costs. To achieve optimal test coverage, insurers require a very application-specific approach to run exhaustive testing of applications such as policy, billing or claim, considering various dimensions of the application. When it comes to the QA of insurance apps, the testing process also considers individual user roles including agents, CSRs, underwriters, billing guys and claim managers among others.

Higher degree of efficiency with test automation

Keeping in view the magnitude and complexity of their apps, insurers leverage QA and test automation to ensure greater quality, faster testing and higher efficiency. Once the test processes are automated, insurers can run tests quickly, efficiently and repeatedly.

Agile testing

To match the fast pace of the agile application development schedule, insurers adopt agile testing methodologies. Agile testing helps ensure the testing team meets the goals of system integration testing, sprint releases, and regression testing phases. In addition to the functional testing within a sprint, agile testing also helps effectively manage exploratory testing. It also helps in minimizing the regression during the system testing phase.

Top 5 Insurance app challenges that QA can resolve

1. Risks linked with emerging technologies

To win a competitive edge in the market, some insurance businesses tend to apply trending digital technologies like Artificial Intelligence, Machine Learning, IoT, data analytics, and more, without analyzing their traditional data accurately. That’s why new solutions powered by modern technologies often turn out to be ineffective. This is where software testing and quality assurance comes to play to analyze all the weak sides and pinpoint things needed to be improved.

2. Wrong performance of apps with new features

Adding new functionality to the existing app is a challenging task. Most of the time, it can trigger the wrong performance. Even if the app worked fine on an old version, everything could change drastically after adding new features. As a result, the users face a lot of challenges while using the app, which may lead to building a bad image of your product or brand. The only solution to such an unwanted situation is to run a functional test of the new features before releasing the app.

3. Risk of data security and fraud

Businesses need to ensure full compliance of their apps with the government's rules and security acts. Today, data protection, security, and penetration testing are not a whim, but necessities. In such a way, quality assurance in insurance determines that the data and resources are protected from possible thieves. Also, this helps increase the flexibility of the apps as they are processed with the latest testing protocols and security measures.

4. Complex user experience

Nothing can kill an application more than a bad user interface. QA helps your insurance app stand out and ensures that it meets specified requirements by testing the user interface during the production process. It helps you test how the program behaves and how the interface elements are displayed on different devices when a user performs certain actions.

5. Unexpected performance due to excessive load

Because of unexpected loads on the app, sometimes users encounter issues like sudden stoppages of the app or nonperformance of certain functions etc. After all, who wants to experience situations like this? This is why load and performance testing of an insurance app is required to ensure accurate responsiveness and stability under the maximum possible pressure.

Conclusion

Life insurance or health insurance, P&C insurance, or any other insurance - it doesn’t matter with what aspect of insurance the application is related to. For users, it's not just an app; it's a medium of managing their policies effectively, making payments and managing risks. That’s why users expect the app to be convenient, up-to-date and run without any interruptions. To provide that experience to the customers, insurers need to add testing and quality assurance in their development process. And Pyramid Consulting, as a global leader in technology solutions, helps insurers transform their app development process by empowering them with cutting-edge QA and testing solutions.

Doyle Ray Oakey

About the author

Doyle Ray Oakey

Senior Director - Insurance Segment

Leading Pyramid's exceptional history of service and delivery to the insurance sector in the US and globally.

From the technology assessment, to quality assurance, data and intelligence, and cloud Pyramid brings professionalism and insight to every engagement eliminating bottlenecks.

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