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Customers heart pyramid over a green background with profitstars logo

We love receiving feedback from our customers. Our Customers (Heart) Pyramid Consulting blog series allows us to share the reason our customers choose to work with us. Next up is ProfitStars, a diverse, global division of Jack Henry & Associates, Inc.®, that provides highly specialized solutions that enable financial institutions and businesses to mitigate and control risks, optimize revenue and growth opportunities, and contain costs. Here is why ProfitStars (Hearts) Pyramid Consulting.

1. How long have you been working with Pyramid Consulting?

ProfitStars has been leveraging our relationship with Pyramid Consulting for 10 years now.

2. Before working with Pyramid Consulting, what were the biggest bottlenecks you faced?

We wanted to expand by changing to a variable staffing model, but we had to stay within budget and manage the risks. We knew quality work was happening in India and did not question whether it could be done; we just needed to find someone to fulfill our need and work with us to define the outsource model that works for us.

3. How has Pyramid Consulting helped you break these bottlenecks?

Pyramid Consulting provided an agile staffing model: they work offshore in a very different way, as each of their offshore teams correspond with a team based here in the U.S. Pyramid Consulting delivers a flexible model of operation, a quick ramp-up time to augment our team efforts, and an understanding of our financial space vertical and innovation goals.

4. What makes Pyramid Consulting different from the competition in your eyes?

There are multiple reasons Pyramid Consulting stands out. First, we wanted a smaller company that could provide the face time and support we needed and had the expert skillset we require. Second, the people make a difference. We have been working with the same team for a long time and have built a strong, trusting relationship. Third, they are great at getting us the resources we need when we need them.

5. What tangible items did Pyramid Consulting provide your company? 

We heard a lot of stories about offshore work being poor quality. With Pyramid Consulting, we were able to interview people ourselves, treat them like an extension of our team, and be involved with annual reviews—all of which has helped drive quality and strengthen our relationship. We have economically extended our development capacity by successfully working with Pyramid Consulting.

6. Is there any other item that you would like to highlight regarding Pyramid Consulting? 

Pyramid Consulting has provided us with the flexibility to make changes if something isn’t working. They also have a very quick turnaround time on any request we make. We know that they can respond in a timely manner—a critical trait when working with some of the largest financial institutions in the world.

Randall McCroskey

About the author

Randall McCroskey

Vice President, Enterprise Solutions

Since 2006, Randall has been helping technology executives digitally transform their business as Vice President of Pyramid Consulting. Relationships are his daily driving force and his desire to trust and serve those in his professional and personal life constantly motivate him. Atlanta is a great city for Randall, as he hates the cold and prefers warm weather near the water. His greatest pride is the partnerships with colleagues, friends, and fellow professionals he has made along the way.

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