Optimizing Insurance IT Budgets in 2020
You’ve heard a lot from me about how to prepare your business for the coming decade—a decade that will be defined by wearables, personalized digital experiences, new demand patterns, and a nimble competitive landscape. Now, with 2020 upon us, let’s look at how you can optimize your budget to meet the demands of the new age. Insurers are spending more on IT with each passing yea ...
Key Learnings from the “Millennials of Insurance Carriers”
If you want to know what the insurance industry will look like 10, or even 20 years from now, just take a look at what “millennial” carriers are doing today. From start-ups to full-fledged carriers and distributors, the competitors entering the market today represent everything that traditional insurance companies are looking to become: digitally native, customer centric, and highly efficient.
The Future of Insurance
Are your insurance customers changing? It’s not just because nearly all of America’s 83.1 million millennials are out of college and into the workforce. Even baby boomers are beginning to reflect the same shift in customer expectations and preferences that their children have defined. (And what will generation Z expect as they move into the workforce?)
Improving Insurance Portals with Scalable and Secure Frameworks
The new frontier for insurance is the customer experience (CX), and building multi-functional agent and customer portals will be key to creating a competitive advantage. These platforms empower choices, offer more transparency, and streamline operations. Insurance customers receive 24x7 access to their policy information, while agents can easily initiate new and access existing policies, communicate information to their clients, and track the claims process. That’s just the start of what’s possible.