Key Learnings from the “Millennials of Insurance Carriers”
If you want to know what the insurance industry will look like 10, or even 20 years from now, just take a look at what “millennial” carriers are doing today. From start-ups to full-fledged carriers and distributors, the competitors entering the market today represent everything that traditional insurance companies are looking to become: digitally native, customer centric, and highly efficient.
Three Key Ingredients Needed to Deliver Quality Apps in a DevOps Environment
A stark disconnect exists between businesses and customers around the digital experience. This disconnect is summed up succinctly by a recent Qualtrics survey: 60% of companies think they’re providing a good mobile experience, but only 22% of consumers feel the same.
The Future of Insurance
Are your insurance customers changing? It’s not just because nearly all of America’s 83.1 million millennials are out of college and into the workforce. Even baby boomers are beginning to reflect the same shift in customer expectations and preferences that their children have defined. (And what will generation Z expect as they move into the workforce?)
Combat Cybercrime with a Comprehensive Defense
This isn’t the first blog you’ve read about cybersecurity, and it won’t be the last. With security breaches increasing 67 percent over the past five years and the average organization’s cost increasing from $1.4 million to $13 million for every breach, cyber defense is top of mind for businesses of every size and industry (Accenture).
Improving Insurance Portals with Scalable and Secure Frameworks
The new frontier for insurance is the customer experience (CX), and building multi-functional agent and customer portals will be key to creating a competitive advantage. These platforms empower choices, offer more transparency, and streamline operations. Insurance customers receive 24x7 access to their policy information, while agents can easily initiate new and access existing policies, communicate information to their clients, and track the claims process. That’s just the start of what’s possible.
The New Frontier for Insurance in 2019
Drones and cloud apps and cybercrime, oh my! It’s safe to say that the U.S. insurance industry is at the cusp of significant evolution in the coming year. With new technologies, nimble competitors, and changing customer expectations, insurers are facing mounting pressure to adapt to the digital status quo—or risk falling behind.
The 3 Customer Experience Stats You Need to Know
The ‘age of the customer’ is upon us. Not since the consumer bill of rights have businesses faced the current level of pressure to adapt and reorient their strategy with customers in mind. This time, the impetus isn’t government regulation—it’s the unprecedented access to information granted by new technologies.