A partnership. That’s the pinnacle of the client/vendor relationship. And after three years, that’s what a multinational networking and telecommunications company thinks about Pyramid Solutions and the application development services it provides to the enterprise technology company.
“It’s the true spirit of a partnership,” says a company IT leader in Plano, Texas. “It’s a complete win/win. Pyramid executes on the right level, and we’re happy with each other and with the work partnership.”
That partnership includes the active participation of the Pyramid sales representative on the account who stays on top of things as well as a project manager. Pyramid began working with the company about three years ago and was recommended to the Plano team by others within the telecom company. Current work revolves around a complex customer service management (CSM) project that is being rolled out globally in stages.
Divide and conquer
The relationship works like this: the client devises the requirements for a project and presents it to Pyramid, which turns it into a project framework with tasks assigned to each party. When back-end systems are involved, for example, the client’s IT group takes the lead and coordinates with third parties when necessary.
That project framework includes the overall architecture, user interface architecture, design, development, timelines and any necessary documents. “Pyramid makes sure we understand what they need from us so they can get to work and deliver a product within the timeline,” the IT leader says.
Pyramid takes overall ownership of the project, including delivery and QA through the User Acceptance Test (UAT). Progress is reviewed once or twice a week. “Getting the work completed is very straightforward,” the IT leader notes. “Team members get together periodically, work up any actions we need and Pyramid completes the work.”
Relationship to partnership
Recommendations can be a great way to expand one’s vendor network, but any recommendation must be backed by quality work to turn a single project into a mutually beneficial relationship. The networking and telecom company experienced the Pyramid difference almost immediately.
“Pyramid has always impressed us with how proactive they are in assessing initial (project) requirements and expanding with ideas on how to improve on the requirements and get new functionality,” the IT leader says. “It’s refreshing to see someone take the lead, giving us what we need rather than what we ask for.”
Everyone in IT understands that even a straightforward development project requires a concerted effort to bring together the right technologies and the right resources to develop a framework, the architecture, the proper interface and sufficient testing. But delivering on each point in the process can be a challenge, dividing companies that do projects from companies like Pyramid that pride themselves on relationships.
“From a project management standpoint, Pyramid is good at requesting data, sending out project reports and giving exact status updates,” the IT leader says. “In general, development isn’t simple, but with Pyramid, it sounds simple and it really is.”